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Case Study:
Global
Cosmetics
Company

Business
Challenges

  • Wi-Fi disconnect is 33% of infra P1 incidents – critical impact to 100% mobile POS migration

  • Existing Infra not meeting business growth, increased risk

  • Asia IT vs Global IT teams – lack of visibility, responsiveness, incident resolution

Technical
Challenges

  • Missed SLA, unclear accountability, single point of failure in Infra design

  • Lack of troubleshooting tools & capability

  • Lack Infra roadmap to support business growth

SE360
Services

  • Employed outcome-driven innovation methodology to identify/validate gaps, developed roadmap to support future enhancements

  • Wireless Assurance Service, Delivery Service, Monitoring Service

Business
Outcomes

  • Significant improvement in Wi-Fi performance, retail experience, elimination of business disruption

  • Better visibility enabled clear Asia IT-Global IT accountability demarcation to meet SLA

  • Enables Retail business growth to 100% mobile POS implementation

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